Help & legal
Delivery & import charges
Where we deliver, delivery costs and times in each currency, tracking, and import VAT and duties by country.
Where we deliver
We deliver to the United Kingdom, the euro area (Austria, Belgium, Croatia, Cyprus, Estonia, Finland, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Portugal, Slovakia, Slovenia and Spain; we do not currently deliver to France or the Netherlands), Denmark, Sweden, Norway, Switzerland and the United States. Prices are shown in the currency of the country you deliver to: pounds (GBP), euros (EUR), Danish kroner (DKK), Swedish kronor (SEK), Norwegian kroner (NOK), Swiss francs (CHF) or US dollars (USD). You can change the delivery country at the top of every page.
Delivery cost and times
One flat charge per order, whatever you order. Every parcel is sent with a tracked service.
| Delivering to | Delivery charge | Delivery time after dispatch |
|---|---|---|
| United Kingdom | £5 GBP | 5–8 working days |
| Euro area | €9 EUR | 6–10 working days |
| Denmark | 75 kr. DKK | 6–10 working days |
| Sweden | 109 kr SEK | 6–10 working days |
| Norway | 119 kr NOK | 7–12 working days |
| Switzerland | CHF 10 | 7–12 working days |
| United States | $9 USD | 5–9 working days |
Dispatch: orders leave us within 5 working days of payment. You receive an email with the tracking link when your parcel is on its way. If we cannot dispatch within that time, we email you with a new date and you can cancel for a full refund.
Delivery times are estimates from the carriers. Customs checks can add a few days. We only deliver to the address entered at checkout and cannot redirect a parcel once it has been dispatched.
Taxes, duties and import charges
Our parcels travel internationally, so what happens on arrival depends on your country.
United Kingdom
For orders up to £135, the price at checkout is the full price: nothing more is collected from you on delivery. Orders above £135 are imported under the normal rules, and import VAT and any duty are collected by the carrier before delivery.
European Union
Parcels to the EU are imported from outside the EU. Import VAT at your country’s rate, EU customs duty (since 1 July 2026, a flat €3 for each type of item in parcels worth up to €150, for example €6 for jeans and a mending kit) and the carrier’s handling fee are collected by the carrier before delivery. These charges are not included in our prices.
Norway
We are not registered in the Norwegian VOEC scheme. Norwegian VAT (25%), customs duty on clothing and the carrier’s customs clearance fee are payable by you on delivery.
Switzerland
Clothing is free of Swiss customs duty. Swiss import VAT (8.1%) and the carrier’s clearance fee are charged on delivery for orders above about CHF 62 (goods plus delivery) and are payable by you.
United States
Prices do not include sales tax. Where we are required to collect sales tax for your state, it is added at checkout and shown before you pay.
If you refuse a parcel because of import charges, it counts as a return under our returns policy: we refund the goods, but we cannot refund charges collected by customs or the carrier.
Tracking, lost and damaged parcels
If tracking has not moved for 10 working days, or your parcel arrives damaged, email support@giravuno.com with your order number and a photo of any damage. We will trace the parcel with the carrier and, if it is lost or damaged in transit, send a replacement or refund you in full.
Wrong address
Please check your delivery address at checkout. If you spot a mistake, email us straight away: we can change it until the order is dispatched.