FAQ

The patches

Are these second-hand or repaired clothes?

No. Every garment is new. The patch is part of the design: it is cut, placed and stitched on by our manufacturing partner before the garment ships.

Is the stitching done by hand?

We do not describe our garments as hand-stitched. The patch is stitched at the factory as part of making the garment, and small differences in spacing from piece to piece are normal.

Are your clothes made in Japan?

No. Sashiko is a traditional Japanese stitching technique, and our four patterns use its traditional names. GIRAVUNO is not a Japanese company and our products are not made in Japan.

Will the white thread stay white?

It fades and softens with the denim around it, which is part of the look. Wash inside out and cold, and avoid bleach. See Care & mending.

Can I turn the patch over before I buy?

Yes. On every garment page, open the close-up photo and press Turn the patch over to see the reverse of the stitching.

Sizes and fabric

How do your jeans fit?

Jeans are sized by waist (W28–W36) and inside leg (L30, L32, L34). Each product page names the fit (straight, slim straight, wide leg, relaxed taper or cropped). Measurements are in our size guide.

Are the jackets for men or women?

Our denim jackets and chore coats are unisex, from XS to XXL. The size guide has chest measurements and UK and EU equivalents.

What is the denim?

Most jeans and jackets are 100% cotton rigid denim (13.5 oz jeans, 12 oz jackets); slim styles use 98% cotton, 2% elastane stretch denim (11 oz); chore coats are 10 oz cotton denim. The exact fibre content and weight are on each product page.

Kits and patches

Do I need any experience to use a kit?

No. The pattern card shows the lines and the order of the rows. Start with the Starter Kit and the cross pattern: it is the simplest.

Are the kits suitable for children?

No. They contain sharp needles and small parts and are intended for adults.

Do iron-on patches stay on?

They stick well when ironed as described on the pack. On knees and elbows, add a few running stitches around the edge so they stay through washing.

Orders, delivery and payment

Which currency will I pay in?

The currency of your delivery country: GBP, EUR, DKK, SEK, NOK, CHF or USD. The total at checkout shows the currency code. Your bank may add its own fee for payments in a foreign currency.

How much is delivery and how long does it take?

One flat tracked delivery charge per order, shown before checkout. Orders are dispatched within 5 working days. Costs and times for each country are on our Delivery & import charges page.

Will I pay import charges?

It depends on your country. In the EU, Norway and Switzerland, import VAT, duty and carrier fees may be collected on delivery; for UK orders up to £135 there is nothing more to pay. Details are on the delivery page.

How do I pay?

With the payment methods shown at checkout. Card details are entered into our payment provider’s secure form and never stored by us.

Returns

Can I return something?

Yes: unworn items with tags within 30 days of delivery, from every country we deliver to. In the UK, EU and EEA you also have a 14-day legal right of withdrawal. See Returns & refunds or withdraw online.

Who pays for the return postage?

You do, unless the item is faulty or we sent the wrong one.