Returns & refunds

30-day returns

Changed your mind? You can return items that are unworn, unwashed and still have their tags within 30 days of delivery for a refund. This voluntary returns window is open to customers in every country we deliver to and does not limit your statutory rights.

1. Email support@giravuno.com with your order number and the items you want to return, or use our online withdrawal form.
2. We reply within two working days with the return address. Please do not send items to our principal office in Wyoming: it is not a returns address.
3. Send the items back with a tracked service within 14 days of telling us. Unless the item is faulty or we sent the wrong one, the return postage is paid by you.
4. We refund the price of the returned items to your original payment method within 14 days of receiving them (or of your proof of postage, if that comes first).

Your 14-day right of withdrawal (UK, EU and EEA)

If you live in the United Kingdom, the European Union or the EEA, you also have a legal right to withdraw from your contract within 14 days of delivery without giving any reason. The full statutory information, the model withdrawal form and our online withdrawal function are on the Withdraw from contract page.

Mending kits

Kits can be returned like any other item if they are unused. Once a kit has been opened and its thread or patch cloth used, we can only take it back if it is faulty.

Faulty or wrong items

If an item arrives faulty or damaged, or is not what you ordered, email us with your order number and a photo. We pay the return postage and send a replacement or refund you in full, including the delivery charge. Your statutory rights for faulty goods (for example under the UK Consumer Rights Act 2015 or EU consumer law) remain in full.

Please note that the patch, its position and the visible white stitching are part of the design, and that indigo denim fades and softens with wear. Small differences in stitch spacing between pieces are normal and are not a fault.

Wrong size?

Return the unworn item within 30 days as a normal return and order the size you need. Our size guide has measurements in centimetres and inches; if you are unsure, email us before you order.

Cancelling before dispatch

Email us as soon as possible. If the order has not been dispatched, we cancel it and refund you in full, including the delivery charge.

Condition of returns

Please try clothes on as you would in a shop. If an item is returned worn, washed, damaged or without its tags, we may reduce the refund by the loss in value this caused.

Refunds

Refunds go back to the original payment method in the currency you paid in. Your bank or card provider may take a few days to show the money in your account. We cannot refund import charges collected by customs or a carrier.